PRIVACY IS A PRIORITY
The confidentiality of your non-public personal information is important to Frontier Communities and its affiliates (collectively “Frontier”). We are providing you with this privacy notice to help you understand how we handle information about you that we may obtain and under what circumstances we may disclose the information to our affiliates and other third parties. This notice also tells you how you can limit our disclosure of your information. We will not sell your information to anyone. Sharing information can help you receive timely notice about additional products, services or other special offers that may be of interest to you.
USE OF WEBSITE
CALIFORNIA CONSUMER PRIVACY ACT OF 2018 (“CCPA”)
If you are a resident of California, the CCPA defines “personal information” as information that “identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household,” including, but not limited to, the following if it identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household: identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers, internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement, but does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. Please note that we do not collect all of this information.
As a California resident, and pursuant to the CCPA, you have the right to ask us once annually if we have shared personal information with third parties for their direct marketing purposes. To make a request, please contact us as described below.
Also under the CCPA, and effective starting January 1, 2020, as a California resident, you have the following rights:
- You have the right to request the deletion of your personal information.
- You have the right to request us to disclose to you, no more than twice in a 12-month period, the following regarding the personal information we collected or shared during the preceding 12 months:
- Categories of personal information we collected about you.
- Categories of sources from which we collected the personal information.
- Business or commercial purpose for collecting or sharing your personal information.
- Categories of third parties with whom we share the personal information.
- Specific pieces of personal information we collected about you.
As part of selling you a home we may obtain information about you from the following sources:
- Applications, forms, and other information that you provide to us, in person, by telephone, text, electronically or by any other means. This information may include your name, address, email address(es), and telephone number(s).
- On our website, we collect information through our digital “Request More Information” form(s).
SHARING OF INFO
Frontier may share your personal information with the following:
- Nonaffiliated third parties
SHARING WITH NONAFFILIATED THIRD PARTIES
We may share information with nonaffiliated third parties that are not part of the Frontier corporate family. We may share information with direct marketers. The information we may share with these companies includes information about your identity (such as name, address, phone number(s), and email address(es)).
OUR SECURITY PRACTICES
We also take reasonable steps to safeguard your personal information under our control. We restrict access to the personal and account information of our customers to those employees who need to know that information in the course of their job responsibilities. We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect customer information.
PROTECTING YOUR INFORMATION ONLINE
The following statement applies to Frontier’s entire website. If you request information through our website, complete an online form or application, we and certain unaffiliated third parties with which we work to deliver online products and services may retain the information you provide and track your use of our and third-party websites.
- E-mail - If you agree to receive e-mail messages from us, we may retain the information you provide us to deliver e-mail messages. If you choose to send us e-mails, we may retain the content of your e-mail message, your e-mail address, and our subsequent response. Please be careful about the information you provide to us by e-mail; as with any public website, this channel of communication is not necessarily secure.
HOW TO "OPT OUT"
If you do not want us to share your information within our affiliated corporate family or with nonaffiliated third parties so they can market their products or services to you, or your authorized agent, may write or call us:
Write to us at:
2151 E. Convention Center Way, Suite 222
Ontario, CA 91764
Or call us at 909-354-8000.
Toll free Number: 1.888.365.FRONTIER
Please provide Frontier with your contact information; name, address, phone number(s), and email address(es) that you do not want our organization to share information with. Please allow 10 days from our receipt of your request for your instructions to become effective. Please note that these “opt out” rights are not absolute and are subject to certain exemptions. In certain cases, we may decline your request as permitted by law.
Frontier is committed to protecting the privacy of children, and Frontier’s websites and mobile applications are directed to persons 18 years of age or older. Children under 16 years of age are not allowed to use the Sites, and Frontier does not collect personal information from them. If we learn that we have collected personal information of a child without parental or guardian consent, we will immediately delete it. If parents have concerns, we encourage those parents to contact us pursuant to the “How To Contact Us” Section below.
HOW TO CONTACT US
Effective January 1, 2020, if you wish to contact us to submit a request under the California Consumer Privacy Act of 2018, please feel free to contact us by telephone at 1.888.365.FRONTIER or by email at firstname.lastname@example.org.
Effective: January 1, 2020